Surplexion Privacy Policy

Last Updated: April 24, 2025 

At Surplexion, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit surplexion.com. 

1. Information We Collect 

We may collect the following types of personal information: 
- Identifiers: Name, email address, phone number, shipping/billing address. 
- Transaction Details: Order history, payment method (note: we do not store full credit card numbers). 
- Device & Usage Information: IP address, browser type, device ID, pages visited, time spent, via cookies and similar tracking tools. 
- Professional Credentials (if applicable): For licensed professionals, we may collect license numbers and practice details. 

2. How We Use Your Information 

We use your information to: 
- Fulfill and manage orders and deliveries 
- Provide customer support 
- Communicate about products, updates, and promotions 
- Analyze user behavior to improve the Site 
- Comply with legal obligations 

3. Sharing Your Information 

We do not sell your personal information. However, we may share data with: 
- Payment processors (e.g., Shopify Payments) 
- Shipping and fulfillment partners 
- Marketing platforms (e.g., Klaviyo, Meta) 
- Analytics providers (e.g., Google Analytics) 
All third-party vendors are contractually required to protect your information and use it only for the services they provide us. 

4. Cookies & Tracking Technologies 

We use cookies, pixels, and other tracking tools to: 
- Remember your preferences 
- Provide targeted ads 
- Measure website performance 
You can manage cookie preferences through your browser or opt out of targeted advertising via tools like the DAA opt-out or Google Ad Settings. 

5. Your Rights & Choices 

If you are a California resident, you have the right to: 
- Access the personal data we hold about you 
- Request correction or deletion of your information 
- Opt-out of the sale or sharing of your data (we do not currently sell) 
- Limit the use of sensitive personal information 
To exercise your rights, email us at info@surplexion.com or use our Contact Form. 

6. Data Security 

We use industry-standard security measures such as HTTPS encryption, secure payment gateways, and data access controls to protect your information. 

7. Data Retention 

We retain your data for as long as necessary to provide services, fulfill legal obligations, and resolve disputes. Afterward, your data is securely deleted or anonymized. 

8. Children's Privacy 

Our Site is not intended for individuals under 18. We do not knowingly collect data from children. 

9. Policy Updates 

We may update this policy periodically. Changes will be posted on this page with the “Last Updated” date. Continued use of the Site means acceptance of the revised policy. 

10. Contact Us 

For privacy-related questions or requests, please contact: 
Surplexion 
Email: info@surplexion.com 
Phone: 747-256-8693 
Address: 11313 Weddington St., North Hollywood, CA 91601